Clayton Puetzer
Azure-focused IT professional with 5+ years of progressive experience spanning Tier 2 technical support, executive desktop support, and identity & access management in hybrid Microsoft environments. Hands-on with Azure, Exchange Online, Entra ID, RBAC, Intune, and M365 security controls. Known for translating complex cloud and identity issues into reliable, secure solutions while collaborating directly with Exchange administrators and Microsoft engineers. Actively pursuing cloud engineering and Azure Administrator roles.
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Experience
Cloud Engineer
Sky Forged Labs (Home Lab)
January 2026 — Present
Home Lab
- Designed and deployed a full-stack serverless Azure application using Terraform (IaC), provisioning 10+ resources including Azure Functions, Cosmos DB Serverless, Storage Accounts, and Application Insights across a multi-tier architecture.
- Implemented security-hardened patterns using Azure Key Vault and Managed Identities, eliminating all plaintext secrets from configuration and source control.
- Built a GitHub Actions CI/CD pipeline automating infrastructure provisioning and deployments, with Azure Logic Apps enabling automated reporting and Application Insights providing centralized telemetry.
Microsoft Support Administrator
Community Health Network
February 2025 — Present
Current
- Administered Microsoft Entra ID, Exchange Online, and on-premises Active Directory across a 20,000+ user enterprise, enforcing RBAC assignments, security group governance, and retention policies to maintain least-privilege access controls.
- Authored 50+ PowerShell scripts automating Exchange audit reporting, inactive mailbox identification, device reporting, and user administration, significantly reducing manual administrative overhead and improving audit readiness.
- Led SharePoint Online and Teams migration for departmental data, designing site architecture and configuring access controls governed by Purview retention and eDiscovery requirements.
- Functioned as Tier 2 escalation engineer, collaborating with Exchange administrators and Microsoft support to perform root cause analysis on complex M365 incidents.
Tier 2 Desktop Executive Support Technician
Community Health Network
June 2022 — February 2025
- Administered Microsoft Intune and JAMF MDM solutions across 20,000+ endpoints (Windows, macOS, iOS), enforcing device compliance policies and coordinating security baselines with Group Policy standards.
- Maintained Active Directory and Group Policy Objects supporting hybrid identity operations and enterprise security standard enforcement.
- Led HP hardware benchmarking and procurement analysis, reducing enterprise device acquisition costs by tens of thousands of dollars while meeting clinical-grade performance requirements.
Lead Tier 1 IT Support Technician
IUPUI
June 2021 — June 2022
- Provided Tier 1-3 support for Microsoft systems, networking, and endpoints, hardware, and software.
- Trained and supervised incoming technicians, authoring knowledge base articles to standardize escalation workflows and reduce repeat incidents.
Help Desk Analyst
Concentrix (Apple)
January 2021 — June 2021
- Resolved 30+ technical support tickets daily at 95%+ CSAT, applying root cause analysis to reduce Tier 2 escalation volume and triage complex hardware/software failures to engineering teams.
Certifications
AZ-305
Microsoft Certified Azure Solutions Architect Expert
2026
AZ-104
Microsoft Certified Azure Administrator Associate
2025
SC-900
Microsoft Certified Azure Security Fundamentals
2024
AZ-900
Microsoft Certified Azure Fundamentals
2023
Education
Associate of Applied Science — Cyber Security
Ivy Tech Community College · 2020–2021
Bachelor of Science — Anthropology
Ball State University · 2014–2018
Associate of Science — Criminal Justice
Ball State University · 2016–2018
Skills & Abilities
Cloud & Identity
Microsoft 365
Endpoint & Device Management
Security & Networking
Tools & Automation
Professional Skills