Clayton Puetzer
Azure-focused IT professional with 5+ years of progressive experience spanning Tier 2 technical support, executive desktop support, and identity & access management in hybrid Microsoft environments. Hands-on with Azure, Exchange Online, Entra ID, RBAC, Intune, and M365 security controls. Known for translating complex cloud and identity issues into reliable, secure solutions while collaborating directly with Exchange administrators and Microsoft engineers. Actively pursuing cloud engineering and Azure Administrator roles.
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Experience
Cloud Engineer
Sky Forged Labs (Home Lab)
January 2024 — Present
Home Lab
- Designed and deployed a full-stack serverless application on Azure using Infrastructure as Code, with all resources provisioned and managed through Terraform including compute, storage, database, secrets, RBAC, and observability.
- Built a multi-tier architecture consisting of Azure Static Web Apps for the frontend with a GitHub Actions CI/CD pipeline, Azure Functions (Flex Consumption, Node.js) for API handling, and Azure Cosmos DB Serverless for NoSQL data storage.
- Implemented a security-hardened secrets management pattern using Azure Key Vault with Key Vault references in Function App settings, eliminating all plaintext secrets from application configuration and source control. Secrets are delivered at runtime via a System-Assigned Managed Identity with least-privilege RBAC role assignments.
- Developed a real-time analytics dashboard using Chart.js consuming live data from an Azure Functions aggregation endpoint backed by Cosmos DB, with automated daily digest reporting via Azure Logic Apps and Gmail integration.
- Integrated Azure AI Language (Cognitive Services) for key phrase extraction, Application Insights for telemetry, and a Log Analytics Workspace for centralized observability across the function runtime.
- Designed solutions with a consistent focus on cost minimization, leveraging serverless and consumption-based pricing tiers across all applicable services to maintain near-zero monthly spend while validating enterprise-grade Azure architecture patterns.
Tier 2 Technical Services Analyst
Community Health Network
February 2025 — Present
Current
- Provide day-to-day administration and advanced troubleshooting across Azure, Exchange Online, Entra ID (Azure AD), and on-prem Active Directory in a 20,000+ user enterprise environment.
- Manage security and access controls for SharePoint Online, Microsoft Teams, and Outlook using RBAC, security groups, manual access provisioning, and retention policies.
- Administer and troubleshoot Microsoft 365 licensing, resolving complex entitlement and service-plan conflicts across multiple license SKUs.
- Serve as escalation point for complex Microsoft issues, collaborating directly with Exchange administrators and Microsoft engineers to identify root cause and implement long-term fixes.
- Member of the Microsoft Copilot enterprise support team, supporting Copilot licensing, access validation, and real-world business use cases.
Tier 2 Desktop Executive Support Technician
Community Health Network
June 2022 — February 2025
- Managed Active Directory and Group Policy, supporting user access, device configuration, and security enforcement.
- Administered and supported Microsoft Intune and JAMF for device management, compliance, and secure endpoint configuration across Windows and macOS environments.
- Oversaw asset management lifecycle including provisioning, tracking, and decommissioning of enterprise devices.
- Acted as Tier 2/3 escalation for hardware, networking, security, and deployment-related issues.
- Mentored junior technicians and contributed to internal documentation and process improvement initiatives.
Lead Tier 1 IT Support Technician
IUPUI
June 2021 — June 2022
- Delivered Tier 1–3 support for Microsoft systems, networking, and endpoint issues.
- Trained and supervised new Tier 1 technicians.
- Applied ITIL best practices to streamline incident, problem, and change management processes, improving service delivery and reducing downtime.
Help Desk Analyst
Concentrix (Apple)
January 2021 — June 2021
- Resolved high-volume technical support issues with 10+ tickets per day and under 10-minute average handle time.
- Triaged escalations to specialized engineering teams and supported new-hire training initiatives.
Certifications
AZ-305
Microsoft Certified Azure Solutions Architect Expert
2026
AZ-104
Microsoft Certified Azure Administrator Associate
2025
SC-900
Microsoft Certified Azure Security Fundamentals
2024
AZ-900
Microsoft Certified Azure Fundamentals
2023
Education
Associate of Applied Science — Cyber Security
Ivy Tech Community College · 2020–2021
Bachelor of Science — Anthropology
Ball State University · 2014–2018
Associate of Science — Criminal Justice
Ball State University · 2016–2018
Skills & Abilities
Cloud & Identity
Microsoft 365
Endpoint & Device Management
Security & Networking
Tools & Automation
Professional Skills